Privacy Policy & Terms

Introduction

Audrey's Nest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website audreysnest.com or use our services. This policy is designed to comply with the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and California Online Privacy Protection Act (CalOPPA).

Information We Collect

We may collect the following categories of personal information:

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our maternal wellness services
• To respond to your inquiries and schedule appointments
• To send appointment reminders and service-related communications
• To process payments for services rendered
• To improve our website and user experience
• To comply with legal obligations
• To send newsletters or updates (only with your explicit consent)

How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our business (e.g., Calendly for scheduling, email service providers, payment processors)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

Third-Party Services

Our website uses the following third-party services:

• Calendly: For appointment scheduling (subject to Calendly's privacy policy)
• Vercel: Website hosting and analytics
• Resend: Email delivery services

Each third-party service has its own privacy policy governing the use of your information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These may include:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Do Not Track Signals

As required by CalOPPA, we disclose that our website does not currently respond to "Do Not Track" browser signals. However, you can opt out of certain tracking by adjusting your browser settings or contacting us directly.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Client records may be retained for up to 7 years as required for healthcare-related services.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

Shine the Light Law

Under California Civil Code Section 1798.83 ("Shine the Light" law), California residents may request information about personal information shared with third parties for direct marketing purposes. We do not share your personal information with third parties for their direct marketing purposes.

Agreement to Terms

By accessing or using the Audrey's Nest website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

Services Description

Audrey's Nest provides maternal wellness services including but not limited to: postpartum doula support, maternal wellness occupational therapy, Reiki and energy healing, and infant massage instruction. Services are provided in the Los Angeles area and virtually where applicable.

Booking and Appointments

• Appointments are scheduled through our website or by contacting us directly
• A consultation may be required before booking certain services
• Service availability is subject to scheduling and geographic limitations
• We reserve the right to refuse service at our discretion

Cancellation and Refund Policy

Payment Terms

• Payment is due at the time of service unless otherwise arranged
• We accept major credit cards and other payment methods as specified
• Pricing is subject to change; you will be notified of any changes before your appointment
• All services are private pay; we do not accept insurance

Intellectual Property

All content on this website, including text, images, logos, and design elements, is the property of Audrey's Nest and is protected by copyright and trademark laws. You may not reproduce, distribute, or use our content without written permission.

Limitation of Liability

To the fullest extent permitted by California law, Audrey's Nest shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability shall not exceed the amount you paid for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless Audrey's Nest, its owner, employees, and agents from any claims, damages, or expenses arising from your use of our services or violation of these terms.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles. Any disputes arising from these terms or our services shall be resolved in the courts of Los Angeles County, California.

Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services constitutes acceptance of any modified terms.